TLDR: How to pull a Google review inbox and draft replies from Cursor or Claude via Ninja. You confirm before send. Power Reviews is required to publish. 1–2 star replies stay human.
Your agent can list unreplied Google reviews and draft a reply in the brand voice on file. It does not send until you confirm. Live send requires the Power Reviews add-on — the same gate as the dashboard.
How do I draft a reply without sending it?
“Draft a reply to my latest 5-star Google review in my brand voice. Do not send it. I will confirm.”
Or: “List unreplied reviews. Draft only.”
If the tool returns thin_result, the agent should say what is missing (usually Google not connected) instead of inventing review text.
Can the agent reply to 1-star and 2-star reviews?
It can draft. A person should send. Ninja’s product rule is that 1–2 star replies stay human. Do not let an agent publish those.
Power Reviews is required to publish. Without the add-on you still get drafts. The agent must not pretend the reply is live on Google.
What should a restaurant or shop reply sound like?
Restaurant: thank the diner, name the visit if they did, invite them back. Do not invent a complimentary dessert.
Autobody: thank them for trusting the shop with the car, mention the job only if the review did. Do not invent insurance or warranty claims.
Negative-review structure still follows how to respond to negative reviews. The agent is a draft tool, not a policy override.
Draft review replies from Cursor or Claude
Confirm before send. 1–2 star stays human. Power Reviews to publish.
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